[erik6]

Olá a todos, bom eu gostaria da ajuda de vcs se possivel, estou preparando um TCC sobre o ITIL e gostaria que se possivel vcs me ajudassem de alguma forma (materias, experiencias).

Fico grato desde já

Erik

[hinom]

olá erik6,

Na cidade de Londres, Inglaterra, existe uma empresa especializada em treinamento e negócios em IT

website ( agenda do curso )
http://www.tcc-net.c.../#5.2007.home.4

navegue pelo site e faça a sua pesquisa baseada nos temas da agenda:

Business Analysis Essentials

Quote

Demonstrate an understanding of business strategy and strategic analysis techniques
Act as effective members of a team investigating an organisation's business systems with a view to recommending business improvements
Apply techniques in order to analyse and model business systems
Understand how recommendations for business improvement may be identified
Assist in the production of a rigorous business case covering the development and implementation of business changes
Identify how business requirements may be supported by IT systems

Data Modelling

Quote

Act as effective members of a team involved in investigating existing systems and in defining the logical data design elements of required IT systems
Used recognized entity modelling techniques in order to construct a Logical Data Model reflecting the business needs of the organisation
Perform Relational Data Analysis techniques on stored data, input specifications and output specifications to arrive at an optimised set of Third Normal Form Relations
Generate an optimum logical data model
Construct Enquiry Access Paths or equivalent that prove the viability of that model in its processing environment

DSDM 4.2 Awareness


DSDM 4.2 Practitioner


DSDM Atern Awareness


DSDM Atern Overview


DSDM Atern Practitioner


Interviewing Skills For Business Requirements


ITIL - Foundation Certificate In IT Service Management


Modelling Business Processes


Organisational Context


PRINCE2 Advanced Foundation Level With Examination


PRINCE2 For Practitioners With Examinations


PRINCE2 Overview


PRINCE2 With Foundation Examination


Programme And Project Support Office


Sandbach


Requirements Engineering


Software Testing


Systems Design & Implementation Techniques


Systems Development Essentials


Systems Modelling Techniques


Workshop Facilitation Techniques